URKUND support is free of charge and open for all our clients, both faculty and students. Fill out the form below or send an email to support@urkund.com. We’ve added the most commonly asked question with answers here.

Please note that URKUND Support is a service we provide to existing customers. If you would like to get in touch with URKUND Sales, please see our contact page. If you would like a quote for your school, faculty or company, please click here.

Contact URKUND Support

By submitting this form, I accept URKUND’s terms and conditions regarding the use of personal data.

URKUND Helpdesk

We answer support issues workdays between 08.00 and 18.00, Central European Time.

For international support, please contact your local representative or send an email to support@urkund.com


Supported file format

It is primarily up to the teachers/professors which file formats they accept that decides what is sent through URKUND. If there are no such instructions available, URKUND supports the following file formats: .doc, .docx, .xls, .xlsx, .sxw, .ppt, .pptx, .pdf, .pdf 2.0, .txt, .rtf, .html, .htm, .wps, .odt, .odp, .ods, .tif, .tiff, .ps, .hwp, .zip and .pages (4)

Documents of other types will not be accepted by URKUND. Instead of a confirmation e-mail the submitter will receive an error message. Please note that documents submitted to URKUND may not contain any document protection or encryption.

Product information

Here you will find the latest up-to-date product information on URKUND and its different components.