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Q: Do I have to install anything on my computer to use Urkund? A: You have to be able to send e-mail.
Q: I got an e-mail stating that my document has been "excluded as a future source". What is that? A: When you submit a document to an Urkund address you automatically receive a confirmation e-mail in return. This e-mail contains a link that you may click to exclude your document from being a future source in Urkund for educational organisations other than your own. If you click this link you get another letter confirming your choice.
Q: If I clicked the link in the confirmation letter and excluded my document by mistake, is there any way to rectify this? A: Yes, click the link in the confirmation letter again. This will restore the previous status of you document.
Q: I have sent a document to my teacher but I haven't received any confirmation letter. Why? A: Everyone that submits a document to an Urkund address automatically receive a confirmation e-mail in return. However, there are reasons that this may not happen: 1. You might have made a mistake in submitting your document. Such as mistyping your teacher/Professor's analysis address, forgetting to attach a file, submitting a document with too little text or files with document protection, encryption etc. In these cases you will not receive a confirmation letter but instead an error message will be sent out stating exactly what went wrong. 2. You cant find the letter in your inbox. Look for an email with a subject header that begins with [Urkund] 3. You might have deleted or moved the letter by mistake. Check your trashcan and other folders in your e-mail client. 4. Your spam-filter might have blocked your letter by mistake. Check your spam folder. 5. Your inbox might have been full at the time. This is particularly common in web based e-mail, like Hotmail, where available inboxes has a limited capacity. Making space in your inbox will normally lead to any queued e-mail being delivered, but this is not usually so with web based e-mail. 6. The e-mail account you used to submit your document is not properly configured with a correct return address. Check that your return address is valid.
Q: My teacher/Professor has informed me that he/she hasn't received any document from me even though I have received a confirmation e-mail from Urkund. Possible explanations: 1. You might have sent your document to a different teacher/Professor's analysis address. Check the address you entered in your e-mail. 2. Your teacher might have lost your document in any of the ways described in the previous question. Your teacher will however always be able to access your document through his/her personal web based inbox for Urkund mail available at www.urkund.se 3. An error might have occurred on the way between Urkund and your teacher/Professor. Show your confirmation e-mail to him/her and ask them to contact Urkund support and we will assist further.
Q: Is it possible to use several different e-mail addresses when submitting new updated versions of a document? A: Yes, but the Analysis will indicate hits in your previous versions. Avoid this if possible.
Q: I have sent the wrong version of my document to my teacher/Professor. Is there any way for Urkund of stopping it so I can submit the correct version? A: Unfortunately no. Urkund is completely automated and a document that has entered the system can not be stopped before it has been delivered. We suggest you talk to your teacher/Professor and explained what has happened.
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